Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Join Our Kaupu Ohana Family Today!
Discover unforgettable experiences and create lasting memories with us in Hawaii.
Welcome to Kaupu Ohana, Your Family
Discover the heart of Hawaii through family activities, outdoor adventures, and cultural experiences that bring our community together.
About Kaupu Ohana
Discover Our Mission and Values
Our Commitment to Community
At Kaupu Ohana, we are dedicated to fostering a strong sense of community by providing engaging family activities and cultural experiences that celebrate the rich heritage of Hawaii.
Family Activities
We offer a variety of family-friendly events and outdoor adventures designed to create lasting memories and strengthen family bonds in the beautiful Hawaiian landscape.
Cultural Experiences
Our programs highlight the unique traditions and customs of Hawaii, allowing visitors and locals alike to immerse themselves in the vibrant local culture and cuisine.
Join Us in Making a Difference
Community Events
Kaupu Ohana hosts numerous community events throughout the year, encouraging participation and collaboration among residents to enhance the quality of life in our neighborhoods.
Get Involved
We invite everyone to join us in our mission to uplift the community through volunteer opportunities, workshops, and events that promote unity and cultural appreciation.